:root{--navy: #1B2D4F;--navy-light: #253d6b;--amber: #D4920A;--amber-pale: #FEF3D0;--bg: #F5F6F8;--card: #ffffff;--border: rgba(27,45,79,.1);--muted: #5b6472;--ink: #14213a;--green: #1D9E75;--red: #DC5B45}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--bg);color:var(--ink)}#root{min-height:100vh}.app-shell{max-width:720px;margin:0 auto;min-height:100vh;background:var(--bg)}.topbar{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;background:var(--navy);color:#fff;position:sticky;top:0;z-index:10}.topbar .brand{display:flex;align-items:center;gap:8px;font-weight:700;font-size:17px}.topbar .brand svg{width:24px;height:24px}.topbar button.link{background:none;border:none;color:#ffffffd9;font-size:14px;cursor:pointer}.content{padding:24px 20px 80px}h1{font-size:22px;color:var(--navy);margin:0 0 6px}h2{font-size:17px;color:var(--navy);margin:0 0 8px}p.sub{color:var(--muted);font-size:14px;margin:0 0 18px}.card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:16px;margin-bottom:12px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:none;border-radius:9px;font-size:14px;font-weight:600;padding:12px 18px;cursor:pointer;width:100%}.btn-primary{background:var(--amber);color:#fff}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{background:var(--navy);color:#fff}.btn-ghost{background:#fff;color:var(--navy);border:1px solid var(--border)}textarea,input[type=text]{width:100%;border:1.5px solid #E5E7EB;border-radius:9px;padding:11px 13px;font-size:14px;font-family:inherit}textarea{min-height:130px;resize:vertical}.issue-card{border:1px solid var(--border);border-radius:10px;padding:12px;margin-bottom:8px}.issue-title{font-weight:700;font-size:14px;color:var(--navy)}.issue-desc{font-size:13px;color:var(--ink);margin:4px 0}.issue-remedy{font-size:12px;color:var(--muted)}.row{display:flex;gap:8px;margin-top:8px}.chip{font-size:11px;padding:4px 10px;border-radius:20px;background:#f5f6f8;border:1px solid var(--border);cursor:pointer;color:var(--navy)}.pct{font-size:40px;font-weight:800;color:var(--navy);text-align:center}.pct-label{text-align:center;color:var(--muted);font-size:13px;margin-bottom:16px}.status-row{display:flex;align-items:flex-start;gap:8px;padding:8px 0;border-top:1px solid var(--border)}.status-row:first-child{border-top:none}.dot{width:8px;height:8px;border-radius:50%;margin-top:5px;flex-shrink:0}.dot.ok{background:var(--green)}.dot.no{background:var(--red)}.dot.warn{background:var(--amber)}.letter-field{padding:10px 0;border-top:1px solid var(--border)}.letter-field:first-child{border-top:none}.letter-lbl{font-size:10px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px}.letter-val{font-size:13px;white-space:pre-wrap;line-height:1.6}.error-msg{background:#fef2f2;border:1px solid #FECACA;color:#dc2626;border-radius:8px;padding:10px 13px;font-size:13px;margin-bottom:12px}.empty{text-align:center;padding:50px 20px;color:var(--muted)}.fab{position:fixed;bottom:24px;right:24px;width:56px;height:56px;border-radius:50%;background:var(--navy);color:#fff;border:none;font-size:26px;cursor:pointer;box-shadow:0 6px 16px #1b2d4f4d;max-width:720px}.complaint-card{display:flex;justify-content:space-between;align-items:center}.complaint-name{font-weight:700;color:var(--navy);font-size:15px}.complaint-meta{font-size:12px;color:var(--muted);margin-top:2px}.complaint-pct{font-weight:700;color:var(--amber);font-size:16px}.back-link{background:none;border:none;color:var(--navy);font-size:14px;cursor:pointer;padding:0;margin-bottom:14px}.badge{display:inline-block;font-size:11px;font-weight:700;padding:3px 9px;border-radius:12px;background:var(--amber-pale);color:#8a6006;margin-left:8px}.loading-spin{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.signin-wrap{display:flex;align-items:center;justify-content:center;min-height:100vh;flex-direction:column;padding:20px;text-align:center}.clarify-box{background:var(--amber-pale);border:1px solid rgba(212,146,10,.3);border-radius:10px;padding:12px;margin-top:8px;font-size:13px}